Dressler’s Spotlight: Tim Buchanan

Meet Tim Buchanan, General Manager of Dressler’s Metropolitan.

Tim’s Life in Charlotte. ”I am married to my high school sweetheart, Ericka Faye, and have an amazing three-year-old named Wylie,” says Tim. “We live in the house that I built in the University area with our 80-pound dog, Charlie. We are expecting the newest addition to our family in July. I am also attempting to run my first marathon this year and love just about anything physically challenging. My current favorite is the Spartan Race series. I have run the Beast twice (once with Brett Dressler) and the Sprint once with a team from Dressler’s. It’s incredibly challenging, but a blast to do.”

Tim has been involved in the restaurant business since he was 14 years old, and has always “loved the excitement of the industry.”

What is your favorite thing about the hospitality industry? ”Easily the fellowship of the staff,” says Tim. “It is impossible to beat the variety of personalities and interests that you meet in this industry.”

What are your duties/responsibilities at Dressler’s?  “Our guests’ enjoyment is my first and foremost responsibility,” Tim explains. “I’m also responsible for our wine list creation and maintenance, as well as recruiting and maintaining a staff that helps us express the culture of the Dressler family to our guests. I’m the catchall for everything from repairs and maintenance to party planning and marketing.”

What are some of the challenges you face in your job?  “My biggest challenge is to ensure that our restaurants have as much growth as possible, while maintaining our core culture and guest experience.”

What are some of your favorite things to eat at Dressler’s?  “I love our new Flat Iron appetizer, Crispy Calamari, and Lamb entrée,” exclaims Tim. “The Sunburst Farms Trout entrée on our new menu is also quickly moving up my favorite’s chart.”

What makes a restaurant like Dressler’s so successful?  “It starts at the top with the Dressler family and the culture they have established throughout the organization,” says Tim. “That being said, the boots on the ground at both locations are the people that strive to deliver a great experience every day. We have an incredibly hardworking staff: line cooks, prep cooks, servers, bussers, dishwashers, bartenders, hosts, and managers. We also have an incredible breadth of diversity in our employees,” continues Tim.  ”We have professors, woodworkers, professional ‘lifers’, painters, students, musicians, and journeymen. The group really enjoys working together and I think that is key.”

What do think people love most about dining at Dressler’s?  “They keep coming back for the terrible Jon Dressler jokes that they’ve heard several hundred times, consistency, and warmth of service.”

Describe the atmosphere inside Dressler’s. “Dressler’s Metro has a very open feel to the guest space, with floor to ceiling views of the Charlotte Skyline. The dining room and patio are spacious and comfortable.”

What do you like best about your job? I love working for a successful organization that puts family, enjoyment, and quality first.”